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RETURNS POLICY

 

RETURNS AND EXCHANGE POLICY

Please note, that all products purchased from HNTA® online shop must be returned with all original designer tags attached and placed in the original package. This includes, but not limited to leather and paper tags, all boxes, all leather and textile package bags, all paper boxes.

 

All returned and exchanged items must be marked with Returns Code. HNTA® will issue Returns Code upon written or E-Mail request from the customer.

 

HNTA® will not accept returns or exchange of the products, if the following aspects are detected:

- Original tags are not attached to the items or tags are missing

- Original package damaged or missing

- Shoe soles damaged or dirty

- Underwear or swimwear is not tried on over the underwear

- Items damaged or certain pieces are missing

 

Please notify HNTA® immediately, if delivered products are without original tags or original package. You can inform us:

Per E-Mail: support@hnta.de

Per Post Store : HNTA®, Torstrasse 178, 10115 Berlin, Germany

Per Telephone: +49 3049954660

Per Post Company: STAHL ONE BERLIN GMBH, HNTA®, Wiener Str. 31, 10999 Berlin, Germany.

Per Telephone: +49 3094882594

 

Customers are entitled to return the products or exchange them within 14 days from the time point when the customer received the order. We do not accept returns or exchange, which exceed 14 days period from the date when the customer received the order.

 

When returned or exchanged products reach HNTA®, you will receive confirmation per E-Mail. After checking the returned or exchanged products and within 7 business days from receiving the products back, HNTA® will refund the invoice amount excluding shipment costs to the account from which the order was paid. In case of exchange, the substituting product will be sent, matters of availability on stock, otherwise the invoice amount will be refunded within 7 business days.